Site is Slow or Non-responsive / RESOVLED 10:20AM CDT

September 22nd, 2009

Guide to Reference is experiencing a problem with our database that may be causing the site to be slow or even non-responsive. Our developer is working on it now and we will have an update as soon as possible. Thank you for your patience.

UPDATE: Our database has been moved to a new server, and the site is now responding appropriately. (09/22/2009)

Misleading Error Message When Creating a User Account/Profile

June 30th, 2009

Trial Registration/Create A Profile form: User accounts/profiles must have a unique username and email address. If a user attempts to create an account/profile with a username or email address already in use, then s/he will get an error. However, the error message says the email address is already in use even if it is the username that’s the problem.

Diacritics in HTML and Tab Delimited Export

May 5th, 2009

Export: Data exported in HTML and tab delimited formats do not display diacritics correctly.

IP and Referring URL Authentication Conflict

April 21st, 2009

Administrative: The administrative system restricts institutional accounts to either IP ranges or referring URLs to authenticate users. Institutional subscribers should be able to use both methods of authentication concurrently (e.g. IP authentication for on-campus users, while off-site users are authenticated via referring URL).

WORKAROUND: ALA can set up multiple admin accounts for a single institutional subscriber–one to provide IP authentication, another for referring URLs to authenticate users. (4/29/2009)

Editor’s Guides in Browse Results

April 20th, 2009

Browse Results: Editor’s Guides, introductory essays in Guide to Reference, mistakenly appear as entries in browse results. Links to Editor’s Guides, when available, should only appear beneath the name of the category being introduced on the Browse Categories screen and at the top of browse results pages.

Can’t Search Diacritics or Special Characters

April 20th, 2009

Search: The Guide to Reference search mechanism does not recognize diacritics or other special characters.

Export Point of Origin

April 20th, 2009

Export: After export, user is not returned to the browse/search results, user list or entry details screen at which the export action was initiated (by clicking the “Export” button).

WORKAROUND: Breadcrumb trail links can be used to return to point of origin. (4/20/2009)

“Back” Button Breaks Narrow by Category

April 20th, 2009

Browse/Search Results – Narrow by Category: After any Narrow by Category filters have been applied to browse/search results, user cannot remove filters or back out of the narrowed results using browser’s “Back” button.

In search results, “Back” button appears to remove Narrow by Category filter. But when a new Narrow by Category filter is applied to the results set the new result is zero entries.

In browse results, “Back” button returns user to Browse Categories screen.

Parentheses Display with Extra Spaces

April 20th, 2009

Internet Explorer only: Parentheses display with extra spaces preceding and following when rendered in Internet Explorer 7 and earlier. Not tested in Internet Explorer 8. Does not affect Firefox 2/3.

Edition Data Not Displayed

April 20th, 2009

Browse/Search Results; Entry Details; User Lists screens: Edition data is not being displayed in either short citations displayed in browse/search results and user lists or in longer citations in entry details.